Privacy Policy
Last Updated
This Privacy Policy outlines how Black Mountains Tree Consultancy collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or contacting us, you agree to the terms set out in this policy.
By using our website or contacting us, you agree to the terms set out in this policy.
1. Who We Are
- Black Mountains Tree Consultancy
- Address: Pentwyn, Hospital Road, Talgarth, Brecon, LD3 0EE
- Email: bmtreeconsultancy@gmail.com
- Phone: 07817 914 405
2. What Information We Collect
We may collect and process the following personal information when you:
- Fill in the contact form on our website
- Contact us by phone, email or in person
- Enter into a contract for our services
Information collected may include:
- Full name
- Email address
- Telephone number
- Postal address
- Project details and site information
- Any other information you choose to provide
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Deliver arboricultural consultancy services
- Manage projects and communicate effectively
- Issue invoices and manage payments
- Comply with legal or regulatory obligations
We do not use your data for unsolicited marketing and will never sell your information to third parties.
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contract: To carry out obligations arising from any contract we enter into with you
- Consent: Where you have given clear permission for us to process your data
- Legal obligation: Where processing is necessary to comply with legal requirements
- Legitimate interests: To respond to your enquiries and operate our business responsibly
5. How We Store and Protect Your Data
Your data is stored securely on password-protected devices and email systems. We take all reasonable steps to:
- Prevent unauthorised access or disclosure
- Keep your data accurate and up to date
- Delete or anonymise data when no longer needed
We retain client information for up to 7 years in line with tax and business record-keeping regulations.
6. Sharing Your Information
We only share your data with third parties when necessary to:
- Fulfil our services (e.g. subcontractors or planning consultants)
- Comply with legal or regulatory obligations (e.g. HMRC)
- Support the technical operation of our website (e.g. form hosting providers)
All third parties are required to respect the confidentiality and security of your data.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (in certain circumstances)
- Object to or restrict certain types of processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
For data access or correction requests, please email: bmtreeconsultancy@gmail.com
8. Cookies
Our website may use cookies to improve user experience and collect anonymous usage data. You can adjust your browser settings to disable cookies at any time.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in law or business operations. Please check this page periodically for updates.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Johann Wilsker at bmtreeconsultancy@gmail.com or 07817 914 405